Privacy Policy
Your privacy matters. Here's how we protect and handle your data.
Last updated: January 1, 2025
Introduction
LocalTunnel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to create secure tunnels from your local development environment to the internet.
Information We Collect
Automatically Collected Information
- Connection Data: IP addresses, connection timestamps, tunnel URLs, and port numbers
- Usage Metrics: Bandwidth usage, connection duration, and request counts
- Technical Information: User agent strings, protocol versions, and error logs
- Performance Data: Response times, connection success rates, and system performance metrics
Information You Provide
- Custom Subdomains: Requested subdomain names (for sponsored accounts)
- Support Communications: When you contact us for support, we collect the information you provide
- Sponsorship Information: GitHub account information if you sponsor our project
Data We Do NOT Collect
- We do not inspect, log, or store the content of your HTTP requests or responses
- We do not collect personal information unless voluntarily provided
- We do not track users across different websites or services
- We do not store authentication credentials or sensitive application data
How We Use Your Information
Service Operation
- • Establish and maintain tunnel connections
- • Route traffic between your local server and the internet
- • Generate and manage subdomain assignments
- • Monitor service health and performance
Service Improvement
- • Analyze usage patterns to improve performance
- • Debug technical issues and errors
- • Plan infrastructure scaling
- • Develop new features and capabilities
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information only in the following limited circumstances:
Legal Requirements
When required by law, regulation, or court order
Service Providers
With trusted service providers who help us operate our infrastructure (e.g., cloud hosting providers)
Safety and Security
To protect the rights, property, or safety of LocalTunnel, our users, or others
Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption: All tunnel traffic is encrypted using HTTPS/TLS
- Infrastructure: Secure cloud hosting with industry-standard protections
- Access Controls: Limited access to systems and data on a need-to-know basis
- Retention: Automatic deletion of connection logs after reasonable periods
Data Retention
Connection Logs
30 days
Usage Statistics
12 months
Error Logs
90 days
Your Rights and Choices
You have the following rights regarding your information:
Cookies and Tracking
Good news: LocalTunnel does not use cookies or tracking scripts. We do not track users across sessions or collect browsing behavior data.
Third-Party Services
We use the following third-party services to operate LocalTunnel:
- Cloud Hosting Providers: For infrastructure and server hosting
- DNS Providers: For domain name resolution
- SSL Certificate Providers: For HTTPS encryption
These services may have their own privacy policies. We choose providers that maintain strong privacy and security standards.
International Data Transfers
Our servers are located in multiple regions to provide better performance. Your data may be processed in countries other than your own. We ensure that appropriate safeguards are in place for any international data transfers.
Children's Privacy
LocalTunnel is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: